Frequently Asked Questions

 

Do you do international shipping?

Yes, international shipping outside of North America is available. However, please keep in mind your country may collect custom fees when receiving your package. Buyers will be responsible for the custom fees. Once the package leaves the United States, the buyer assumes responsibility for receiving the package. I will do my best to work with you via tracking on my end.

When will my order ship?

All orders will ship within 1-4 business days. I do my best to ship as fast as possible.

How much is shipping?

USPS Ground shipping starts at $13 with an additional $2.50 for each extra item.

USPS Priority shipping starts at $16 with an additional $2.50 for each extra item.

USPS International (Canada) shipping starts at $25 with an additional $7 for each extra item.

USPS International (Outside North America) starts at $30 with an additional $10 for each extra item.

I do my best to keep shipping prices low and will refund excessive shipping cost if it exceeds $5.

My package arrived and is broken. What do I do?

I will always do my best to pack pieces with proper protection. However, should the Shipping Gods damage our treasures, here’s what you should do upon arrival:

If your piece arrives broken, please notify me immediately with images of the box and the broken pieces.

Once verified by me, you will have two options.

  1. Full refund of the piece (including shipping)
    or

  2. Remake the piece. Please note that the remake will not be an identical piece as each handmade item is one-of-a-kind. However, it can be similar in design, shape, and color. Processing time for remakes will be between 3-6 weeks. I will cover the shipping cost.

Are commissions and/or customer orders available?

Commissions will open in very limited numbers after each shop update. Announcements will be made on my Instagram page and slots will fill up fast due to limited availability. Cost will vary depending on the piece and how much time would be needed to complete it. A 50% non-refundable deposit is required to officially start a commission piece. Processing time can vary between 3-6 weeks, depending on the commission. You can follow me at @sinsekaiceramics on Instagram to stay up to date on commission availability.

When is the next restock?

Restocks can occur at any time and will be announced on Instagram 1-2 weeks prior to the shop update. You can follow me at @sinsekaiceramics on Instagram to stay up to date on the release date.